First of all, make sure you provide a valid email address for further correspondence in the order form – failure to provide one may result in the cancellation of your order. When you click the “Order” button, you will be redirected to WorldPay, the service provider we use for safe internet payments. Please carefully fill in the requested payment details and proceed with the transaction. When your payment details have been received by WorldPay, they will send both you and us a confirmation of the transaction. Following this, we will send you an email to the address you provided previously, confirming your order. At this stage, the purchased item(s) are posted to you. Please note that your contract to purchase an item will not be complete until we send you an email notifying you that the item(s) have been dispatched to you. Your email address will not be used by us or any third party for other correspondence that isn’t directly related to the purchase of the ordered item.
Licensing
John’s books are licensed under the creative commons Attribution Share Alike license.
The Refunds Policy of Erasmus Press Ltd
Our refunds policy does not affect your statutory rights. By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period, please contact us in writing (not by telephone) by conventional mail at the below address or by email at info@johnkay.com
Intercontinental Global Book Distribution
Unit 17
88 DORSET HOUSE
London NW1 5AF
United KingdomTel: +44 (0)20 7224 8797
To return an item: please enclose a note giving the reason for the return with a copy of the order confirmation. Wrap the package securely and send it to the address above. In the case of a defective item, please provide a full description of the fault and return the item to the above address.
Please note that we cannot accept returns if you deliver them to us by hand.
As soon as we receive notice of your cancellation of the order, we will refund the relevant part of the purchase price for that item, together with the item’s normal postage charge – we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm
